The Three-Year Hardware Replacement Service offers peace of mind to The Headset Team customers when it comes to select headsets and speakerphones.
The service helps you effectively manage your personal audio budgets, future upgrade plans and the lifespan of your headsets.
Click Here for additional details regarding the The Three-Year Hardware Replacement Service
- The service is only offered at the time you purchase eligible devices
- Pricing in on a per unit basis
- Poly provides free shipping for both eligible replacement unit and returning defective units
Support: The Headset Team customers can contact Poly by phone, email, or chat where a technical assistance representative will offer support in determining the issue for eligible Poly collaboration and contact center devices. If it appears the device is defective, Poly technical assistance will assist with the replacement of the unit.
Poly technical assistance is available in English Monday through Saturday and select local languages Monday through Friday during normal, local business hours excluding Poly-recognized public holidays. Free local phone numbers and details on other methods of contact are available at http://www.plantronics.com/contactsupport
Advanced Personal Audio Device Replacements: When Poly determines that a replacement is required to resolve a reported or diagnosed problem, Poly will ship a replacement device for next business day delivery (Monday through Friday), using an expedited carrier program. Poly will be responsible for all costs associated with the shipment of the replacement(s). Poly will endeavor to process replacement orders on a same-day basis to meet local carrier pick-up schedules.
Returning Problem Personal Audio devices to Poly: Defective products being returned for replacement will become the property of Poly and must be returned to the local Poly service facility (at the location listed on the pre-addressed return label provided by Poly) within ten (10) business days of receipt of the replacement part, or Customer will be invoiced at the then-current list price for the product as published in Poly’s price book.
Support Portal: With purchase of the 3 year warranty Poly will provide 24x7 Customer access to the Poly Support Portal. This enhanced support portal includes:
- User friendly Product registration
- Product warranty lookup and management
- Knowledgebase articles
- Product documents and software
- Warranty replacement status check and delivery tracking information
- Plantronics Limited Warranty Terms