The Three-Year Hardware Replacement Service offers peace of mind to The Headset Team customers when it comes to select headsets and speakerphones. The service helps you effectively manage your personal audio budgets, future upgrade plans and the lifespan of your headsets.
- The service is only offered at the time you purchase eligible devices
- Poly provides free shipping for both eligible replacement unit and returning defective units
- Pricing in on a per unit basis
Support: Poly can be contacted by phone, email, or chat where a technical assistance representative will offer support in determining the issue for eligible Poly collaboration and contact center devices. If it appears the device is defective, Poly technical assistance will assist with the replacement of the unit.
Poly technical assistance is available in English Monday through Saturday and select local languages Monday through Friday during normal, local business hours excluding Poly-recognized public holidays. Free local phone numbers and details on other methods of contact are available at http://www.plantronics.com/contactsupport
Advanced Personal Audio Device Replacements
When Poly determines that a replacement is required to resolve a reported or diagnosed problem, Poly will ship a replacement device for next business day delivery (Monday through Friday), using an expedited carrier program. Poly will be responsible for all costs associated with the shipment of the replacement(s). Poly will endeavor to process replacement orders on a same-day basis to meet local carrier pick-up schedules.
Returning Problem Personal Audio devices to Poly
Defective products being returned for replacement will become the property of Poly and must be returned to the local Poly service facility (at the location listed on the pre-addressed return label provided by Poly) within ten (10) business days of receipt of the replacement part, or Customer will be invoiced at the then-current list price for the product as published in Poly’s price book.
Support Portal: Poly will provide 24x7 Customer access to the Poly Support Portal. This enhanced support portal includes:
- User friendly Product registration
- Product warranty lookup and management
- Knowledgebase articles
- Product documents and software
- Warranty replacement status check and delivery tracking information
- Plantronics Limited Warranty Terms
SCOPE OF SERVICE: The scope of the Service includes only those tasks that appear in this Service Description (the “Scope”). If the Customer requires additional services outside this Scope, Poly will discuss the requirement for such services with the Customer prior to any such task being performed. Any changes and associated fees will be documented and mutually agreed using Poly’s Change Order Process. Any deliverable that is not identified as in Scope in the body of this Service Description is Out-of-Scope.
This service is subject to The Headset Team policies and Polycom Service Terms and Conditions for End User Customers at
In the event of a conflict between the terms of this Service Description and the Polycom Service Terms and Conditions for End User Customers, the Polycom Service Terms and Conditions for End User Customers will apply. There may be exclusions on specific parts for coverage. Please refer to the Plantronics warranty guide at https://www.plantronics.com/us/en/legal/warranty
The 3 year warranty cannot be cancelled and is non-refundable. Any disputes, will be determined by TheHeadsetTeam.com management and are final.