In most cases Plantronics will be happy to replace any defective or broken products during the warranty period under the conditions of the warranty. However, many technical problems can be easily resolved by phone or email. If Plantronics technicians determine that your product needs to be replaced, you can exchange it through Plantronics Quick Web Service or calling 800-544-4660 ext 5538 (for in-warranty products). See Plantronics Warranty Section for detail.
TheHeadsetTeam.com return, replacement, substitution, cancellation, refund requests and additional support policies:
TheHeadsetTeam.com is a Plantronics Authorized Reseller and eCommerce Website. We only provide Plantronics Headset Solutions and are experts at doing so. All Plantronics products are covered by the Plantronics Warranty. Plantronics warranty is one year for most wireless headsets and two years for most corded headsets.
In addition, TheHeadsetTeam.com offers a 30-day return policy (30 days from invoice/sale date) as described on this page. If you would like to request a return, replacement, substitution, cancellation or refund of a Plantronics, ZoomSwitch, Polycom, telephone or other items simply follow the instructions.
All returns, replacements, substitutions, cancellations and refunds must be within 30 days of the invoice/sale date or they may be denied. To request a return, replacement, substitution, cancellation or refund you must fill out the "Return/Replacement Form" below. When we receive the fully completed "Return/Replacement Form" we will reply to notify you that it was received via the email address provided when your order was placed. We will review the request and will provide you with a RMA # or other instructions, usually within two business days. Products must be received by TheHeadsetTeam.com within 30 days of the invoice/sale date (not the RMA date, not the ship date, not the notification date) or they may be refused or returned.
How to submit your "Return/Replacement Form" request: Complete the form and then fax the form to 312 528 9172 or email it to the address on the form.
All the questions must be completed in full with no exceptions and the form must be signed and dated. We are not responsible for customers who cannot return the form as described. Do not send us any items without sending us the completed "Return/Replacement Form" and receiving Authorized RMA # from TheHeadsetTeam.com or other instructions. Items returned or shipped to any of our offices without a RMA # Authorized by TheHeadsetTeam.com may be rejected or discarded. In addition, items returned or shipped to any of our offices without a RMA # Authorized by TheHeadsetTeam.com may not receive credit, replacement, substitution, cancellation or refund. Shipping is the customer’s responsibility for all returns, replacements, substitutions, cancellations or refunds for any reason.
Phone, email, mail, voicemail, conversations or any other type of requests will not be reviewed, responded to or be considered "notice" of a return, replacement, refund or cancellation request by a customer and may not be responded to by TheHeadsetTeam.com.
You must have a Return Authorization (RMA) number for any return or exchanges. The RMA# must be clearly shown on the return shipping label. Do not use the original box for shipping or write on the original packaging. Product box must be clean and undamaged, with no usage marks of any kind. If product was shipped to you double-boxed, it must be returned double-boxed. Returns must be complete with all manuals, cables, warranty cards, static bags, etc. just as the customer received them or the return may be denied. There can be no marks, tears, discoloration, indication of wear or usage, on the headset, headset parts, packaging, manuals, cables, warranty cards, static bags or the return will be denied. Without a RMA # your package may be refused. All items must be returned in its original new condition, in re-sellable condition, original box and packaging with all the original manuals and contents. The returns will be inspected and failure to return all the materials in this condition may cause your return to be denied. Buyer is responsible for all return shipping costs if a return shipment is inspected and denied. Products must be received by TheHeadsetTeam.com within 30 days of the invoice/sale date (not the RMA date, not the ship date, not the notification date) or they may be refused or returned. Customer must follow all terms and conditions that accompany the RMA information emailed to the customer.
We recommend that all returns and exchanges be sent via a traceable carrier such as UPS or FedEx. Shipping insurance, signature confirmation and tracking # is highly recommended. The Headset Team is not responsible for packages lost during return shipping. Please allow 15 business days for us to inspect the returned items. The Items you are returning are your responsibility until they are received and inspected by TheHeadsetTeam.com.
Customers can contact The Headset Team with questions prior to placing an order to help ensure we provide you the exact headset or related solution to meet your needs as well as to help verify compatibility. There are thousands of types of phones and other devices so compatibility is not always possible and cannot be expected. TheHeadsetTeam.com only provides Plantronics headset solutions and we are experts at doing so. TheHeadsetTeam.com at its discretion allows for trials in some circumstances as long as the trial is in writing from TheHeadsetTeam.com. Customers must contact TheHeadsetTeam.com prior to the sale to verify the solution will be compatible and we will email the customer with this information prior to the sale. Without compatibility assured by TheHeadsetTeam.com in writing prior to the purchase any returns, replacements, credits, disputes or refund requests will be treated as customer error and may be denied by TheHeadsetTeam.com. TheHeadsetTeam.com is not responsible for headsets or other solution return requests that are not compatible with your device in any way. TheHeadsetTeam.com is not responsible for features not working or quality not meeting customer requirements. It is the customer responsibility to verify that the headset or other solution will work with your device or environment prior to the sale as all headsets (and other solutions we provide) do not work with all phones and other devices. No claims that TheHeadsetTeam.com provided verbal compatibility assurance via the telephone will be accepted. For customers to ensure compatibility contact TheHeadsetTeam.com prior to the purchase at Click Here To Contact The Headset Team
when requiring compatibility assurance and we will research your request and reply back to you. If there is compatibility we will reply to your email for your records with this information and any other comments or instructions. Please understand that once headsets are shipped they cannot be resold as new. Since headsets are worn on the head and in the ear it is a Health and Safety issue to resell used headsets. We take a loss from our supplier on each return much greater than any restocking fee or other fee we charge. The Headset Team does not sell used headsets unless clearly stated otherwise.
Shipping is the responsibility of the customer in all cases. There is a 15% or $50 restocking fee (whichever is greater) on all returns, credits or exchanges for any reason (15% or $75 whichever is greater for Polycom). Please note that this applies to only one item per customer, company or individual (not per order or per transaction) and the item cannot be over $250.00 in value unless agreed to in writing in advance. If multiple items are purchased or items are manufactured discontinued (per Plantronics) a minimum 25% restocking fee will apply and TheHeadsetTeam.com may deny any multiple item returns at its own discretion. The TheHeadsetTeam.com with its own discretion will decide to allow a return for multiple items (product codes) or items that are manufactured discontinued. We reserve the right to not allow returns of multiple items (product codes) or items that are manufactured discontinued for any reason.
Returns, exchanges, credits or refunds will not be accepted after 30 days from invoice/sale for any reason. After 30 days contact the manufacturer directly for applicable warranty exchange (see warranty section). Shipping cost is non-refundable under any circumstance. Bluetooth headsets and Bluetooth headset systems are non-returnable. Headsets that can be used for mobile phones, PDA's, gaming are non-returnable. Accessories, adapters, adapter cables, amplifiers, cords, power supplies, spares, batteries and other parts are non-returnable. Telephones are non returnable. All American Power Conversion (APC) products are non returnable and non refundable. All APC products come with the APC warranty for that item and all warranty interactions including replacements or exchanges are to be directed to APC.
If you wish to cancel an order after you have placed it you must complete the "Return/Replacement Form" and then fax the form to 312 528 9172 or email it to the address on the form. If the order has been processed or shipped by TheHeadsetTeam.com the customer may be responsible for any cost for shipping changes, restocking fees, administrative fees or any other applicable fees or policies. If the order has processed or shipped we may not be able to cancel the order and the customer is responsible for full payment. For best results contact us as quickly as possible. It is the customer responsibility to be available for the shipment and do not refuse the package when it arrives as an additional $50.00 or 25% (of equipment, shipping, taxes) whichever is greater fee may be charged for refused packages or packages that cannot be delivered for any reason. Shipping costs are not refundable and will not be credited.
In the unlikely event that a Plantronics item you purchase from us arrives defective or becomes defective within the first 30 days from the sales/invoice date it may be returned to us for an exact model replacement. To request a defective replacement you must fill out the "Return/Replacement Form" per the terms and conditions, instructions, as well as detailed information provided pertaining to submitting the form. Phone, email, mail, voicemail, conversations or any other type of requests will not be reviewed, responded to or be considered "notice" of a return, replacement, refund or cancellation request by a customer and may not be responded to by TheHeadsetTeam.com. An exact model replacement will be provided for all defective return requests and refunds or credits for defective items are not allowed. We inspect all returns that are reported as defective. If TheHeadsetTeam.com determines they are not defective your return may be denied and no return, replacement, refund or credit will be provided. Customer is responsible for all freight related charges for returned products. Products must be received by The Headset Team within 30 days of the invoice/sale date (not the RMA date, not the ship date, not the notification date) or they may be refused, denied or returned. Defective return claims are subject to the entire terms and conditions of this agreement. Customers with orders that arrive with a shortage or with items missing must fill out the "Return/Replacement Form" and return it to The Headset Team following the instructions pertaining to the form and form submittal within 7 days of the sales/invoice date or your request will be denied with no exceptions. TheHeadsetTeam.com is an Authorized Plantronics Partner and implies no warranty beyond the manufacturer’s warranty.
So that we can assist you quickly and professionally Click Here To Contact The Headset Team
or phone us at 800 847 7068 regarding any credit card questions or inquiries, credit card disputes, credit card chargebacks, credit card inquiry/retrieval requests or other information requests and not the credit card company. These requests can usually be responded to without contacting the credit card company. Customers may be charged a $100.00 fee for the time and resources required for TheHeadsetTeam.com to respond and submit the credit card chargebacks, credit card inquiry/retrieval requests or other information requests. Customers who dispute an order with a credit card company and are denied will be charged $150.00 fee for the time and resources required for TheHeadsetTeam.com to respond and submit the dispute. No credit card charges will be disputed, reversed or revised for any reason after 30 days from the sales/invoice date without the consent of The Headset Team.
If you require a signed proof of delivery from UPS or FedEx for your delivery you must Click Here To Contact The Headset Team
prior to placing your order. If you do not request this in writing prior to your purchase and do not receive permission in writing from us prior to placing your order you will be responsible for the cost of the order in the event it is not delivered for any reason including but not limited to being stolen, lost, or other. There may be a slight increase in price for orders that require signed proof of delivery from UPS or FedEx for your delivery.
We only collect sales tax orders shipped to Illinois unless the buyer has a legal tax exemption certificate number. Please include your tax exempt number in your online order's notes if you are legally exempt from taxes for items shipping to Illinois. We do not charge taxes on orders shipped outside of Illinois and are not responsible for taxes the customer may be deemed to owe outside of Illinois.
Gift Certificates must be used within one year of purchase or they will expire without refund. All other terms of TheHeadsetTeam.com Support, Return and Warranty Policies apply to Gift Certificates and purchases made using Gift Certificates. There are no cash refunds, cancellations or cash back with gift certificates.
Images, product codes and other descriptions may contain errors or typographical inaccuracies in some cases and we are not responsible for these instances and reserve the right to not accept these orders.
Payment is due Net 30 from the date of sale/date ordered (not the ship date and not the date received) by the customer (online orders placed at www.TheHeadsetTeam.com paid for by credit card which are due at point of sale at the time of the transaction) unless agreed to in writing by the Seller. There is a 1.5% fee on outstanding balance for each 30 day period that the payment is not received. Payment of the total invoice amount is due Net 30 days from the date shipped (not the date delivered). On any past due invoice, Seller may charge (i) interest from the payment due date to the date of payment at 1.5% per 30 day period, plus reasonable attorney fees, court costs, and collection costs to collect the outstanding debt or (ii) the maximum amount that is allowed under the applicable law if the interest rate is deemed invalid. If Customer defaults on any payment under this Agreement or payments become more than 30 days past due the Seller may reschedule or cancel any outstanding delivery and declare all outstanding invoices due and payable immediately.
For checks that have nonsufficient funds, that “bounce”, or are cancelled or for any reason do not clear for the total amount due will be charged an additional $50.00 fee or the maximum amount that is allowed under the applicable law if the $50.00 rate is deemed invalid.
Credit cards will be charge when the order is placed for all orders and not when shipped or delivered.
The customer is responsible for all shipments when delivered by FedEx or UPS with or without proof of signature. No refunds will be provided for orders which are claimed to not have been delivered when FedEx or UPS records indicate that they have been delivered.
Some orders may not meet expected delivery times for any reason and customers cannot cancel, receive credit, return or dispute these orders due to the shipment not meeting expected delivery times.
The subject line of all email inquiries to TheHeadsetTeam.com must include the order number that appears in the subject line of the email confirmation that is mailed to you when you place your order. The email will appear similar to “order yhst-24829564266054-xxxx from TheHeadsetTeam.com” in the subject line of the Order Confirmation/Status email. Customers are asked to provide an email address when placing the order. It is not the fault of TheHeadsetTeam.com if you do not provide a correct email address or fail to receive an email confirmation with this aforementioned information. Emails that do not follow this instruction may be treated as spam and may be deleted and not responded to and is the fault of the customer/sender. You can contact TheHeadsetTeam.com and we will assist you in finding your order number.
Customers written information that is provided in the comments section of the checkout and ordering system may not be read or addressed when the order is processed or shipped to the customer and is not a legal or binding part of the sale. The comments section of the checkout and ordering system has no bearing on the terms and conditions of the sale or on the return, warranty or other terms and conditions.
You are required to provide your email when you place your order online. The order will not process in our system without a valid email. If the email is not valid we may hold your order until a valid email is provided.
We may from time to time email you newsletters with promotions, new products or other announcements and information. We will always give you the option to opt out of receiving these emails in each email that is sent. By proceeding with an online purchase via our shopping cart you agree to receive these emails.
Customer may issue to TheHeadsetTeam.com (owned by ShafCom) a purchase order to order Products and/or Services from TheHeadsetTeam.com (owned by ShafCom), but no terms or provisions of the purchase order (other than the description of the Products and/or Services and the quantity thereof) shall apply. Rather only the terms and provisions provided herein shall apply to the sale of Products and/or Services.
Government and/or GSA Orders: If you have an order that you wish to place using GSA pricing schedule and/or terms and conditions, you must inform TheHeadsetTeam.com prior to placing the order so that we can provide GSA pricing, terms and conditions and report the GSA transaction as such to Plantronics and/or GSA departments. If you do not inform TheHeadsetTeam.com prior to placing your order you have agreed to forfeit the GSA pricing schedule, terms and conditions and all things related to the GSA purchasing program. These orders will not be repriced, discounted, credited or cancelled once they have been placed and will be treated by the same terms and conditions that apply to all TheHeadsetTeam.com transactions. This applies to self-placed online orders, telephone orders, purchase orders, proposals/quotes, fax and email orders. Once an order is placed without GSA pricing it is final and will be treated by the same terms and conditions that apply to all TheHeadsetTeam.com transactions.
We reserve the right to cancel orders at any time for any reason.
Any exceptions to this policy will be made at the discretion of TheHeadsetTeam.com.