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Clarity Returns, Exchanges,Cancellations and Related Areas

Clarity Returns, Exchanges,Cancellations and Related Areas
Returns, Exchanges,Cancellations, Terms, Conditions and Related Areas.

All Items in the "Clarity Products for Seniors" section are covered by Clarity directly and is not responsible for returns, exchanges, warranty, repair, credits, refunds, complaints, damaged items and related issues.

See Clarity Terms Below:

Return & Repair

To Obtain Warranty and Out of Warranty Service on Walker, Clarity and Ameriphone branded products please contact the appropriate service facility listed below.

United States:

Clarity, Ameriphone and Walker branded products

Clarity Service Center

6131 Preservation Drive

Chattanooga, TN 37416

Phone: (423) 629-3500 or (800) 426-3738

Fax: (423) 622-7646 or (800) 325-8871



Walker, Clarity and Ameriphone branded products

Plantronics Canada Service

2732 Etienne Lenoir

Laval, Quebec, H7R 0A3


Phone: (800) 540-8363 or (514) 956-8363

Fax: (514) 956-1825

Shipping Notes:

Please use the original container if possible, or pack the unit(s) in a sturdy carton with sufficient packing material to prevent damage. Include the following information:

A proof-of-purchase indicating model number and date of purchase.

Bill-to address.

Ship-to address.

Number and description of units shipped.

Name and telephone number of person to call, should contact be necessary.

Reason for return and description of the problem.

Damage occurring during shipment is deemed the responsibility of the carrier, and claims should be made directly with the carrier.

Warranty Policy

The following warranty and service information applies only to products purchased and used in the U.S. and Canada . For warranty information in other countries, please contact your local retailer or distributor.

Limited Warranty

Clarity, a division of Plantronics, Inc. ("Clarity") warrants to the original consumer purchaser that, except for limitations and exclusions set forth below, this product shall be free from defects in materials and workmanship for a period of one (1) year from the date of original purchase ("Warranty Period"). The obligation of Clarity under this warranty shall be at Clarity's option, without charge, of any part or unit that proves to be defective in material or workmanship during the Warranty Period.

Exclusions from Warranty

This warranty applies only to defects in factory materials and factory workmanship.

Any condition caused by accident, abuse, misuse or improper operation, violation of instructions furnished by Clarity, destruction or alteration, improper electrical voltages or currents, or repair or maintenance attempted by anyone other than Clarity or an authorized service center, is not a defect covered by this warranty. Telephone companies manufacture different types of equipment and Clarity does not warrant that its equipment is compatible with the equipment of a particular phone company.

Implied Warranties

Under state law, you may be entitled to the benefit of certain implied warranties. These implied warranties will continue in force only during the warranty period. Some states do allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

Incidental or Consequential Damages

Neither Clarity nor your retail dealer or selling distributors has any responsibility for any incidental or consequential damages including without limitation, commercial loss or profit, or for any incidental expenses, expenses, loss of time, or inconvenience. Some states do not allow exclusion or limitation of incidental or consequential damage, so the above limitation or exclusion may not apply to you.

Other Legal Rights

This warranty gives you specific legal rights and you may also have other rights which vary from state to state.

Additional Terms and Conditions from So that we can assist you quickly and professionally Click Here To Contact The Headset Team regarding any credit card questions or inquiries, credit card disputes, credit card chargebacks, credit card inquiry/retrieval requests or other information requests and not the credit card company. These requests can usually be responded to without contacting the credit card company. Customers may be charged a $50.00 fee for the time and resources required for to respond and submit the credit card chargebacks, credit card inquiry/retrieval requests or other information requests. Customers who dispute an order with a credit card company and are denied will be charged $100.00 fee for the time and resources required for to respond and submit the dispute. No credit card charges will be disputed, reversed or revised for any reason after 30 days from the sales/invoice date without the consent of The Headset Team.

If you require a signed proof of delivery from UPS or FedEx for your delivery you must Click Here To Contact The Headset Team prior to placing your order. If you do not request this in writing prior to your purchase and do not receive permission in writing from us prior to placing your order you will be responsible for the cost of the order in the event it is not delivered for any reason including but not limited to being stolen, lost, or other. There may be a slight increase in price for orders that require signed proof of delivery from UPS or FedEx for your delivery.

We only collect sales tax orders shipped to Illinois unless the buyer has a legal tax exemption certificate number. Please include your tax exempt number in your online order's notes if you are legally exempt from taxes for items shipping to Illinois. We do not charge taxes on orders shipped outside of Illinois and are not responsible for taxes the customer may be deemed to owe outside of Illinois. Gift Certificates must be used within one year of purchase or they will expire without refund. All other terms of Support, Return and Warranty Policies apply to Gift Certificates and purchases made using Gift Certificates. There are no cash refunds, cancellations or cash back with gift certificates.

Images, product codes and other descriptions may contain errors or typographical inaccuracies in some cases and we are not responsible for these instances and reserve the right to not accept these orders.

Purchase order sales are due Net 30 from the ship date (not the date received). There is a 1.5% fee for each 30 day period that the payment is not received.

Credit cards will be charge when the order is placed for all orders and not when shipped or delivered.

The customer is responsible for all shipments when delivered by FedEx or UPS with or without proof of signature. No refunds will be provided for orders which are claimed to not have been delivered when FedEx or UPS records indicate that they have been delivered.

Some orders may not meet expected delivery times for any reason and customers cannot cancel, receive credit, return or dispute these orders due to the shipment not meeting expected delivery times.

We reserve the right to cancel orders at any time for any reason.

Any exceptions to this policy will be made at the discretion of is a Plantronics Authorized Partner and eCommerce Store.